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Digital Marketing Coordinator

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

Cuemby operates as a diversified entity with various organizational forms, including Incorporated (INC), Limited Liability Company (LLC), and Sociedad por Acciones Simplificada (S.A.S.), Cuemby Cloud Platform (INC) among others. These entities, each governed under the Cuemby umbrella, reflect our multinational presence and adaptability to different legal and business environments. The world Cuemby is a trademark registered since 2024 with history of existence for 2010.

About Cuemby

Cuemby is an ecosystem focused on making cloud native technologies and Kubernetes simple. Our AI-powered platform is designed to enhance developers' productivity, supply robust security, and ensure cost efficiency. We are a community that empowers developers worldwide with innovative tools and services. Cuemby's focus is on making cloud technology accessible to everyone, regardless of the size of their organization. Join us today and revolutionize your cloud experience.

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Digital Marketing Coordinator at Cuemby, you will play a vital role in supporting and refining our digital marketing initiatives. Your creative prowess and strategic thinking will be instrumental in shaping our digital narrative, enhancing our brand image, optimizing client communication, and fostering business growth through impactful campaigns. The ideal candidate for this role should be creative, innovative, multimedia-savvy, well-organized, and possess excellent writing and communication skills, ultimately driving highly effective digital campaigns and delivering on our digital objectives.

Key Responsibilities

Account management: Work directly with sales and digital clients to support their needs, and communicate client expectations to the fulfillment and trafficking teams.
Project management: Track timelines and due dates for deliverables, reviews and approval for campaign launches.
Campaign management: Understand, customize and optimize the entire campaign management process to include new campaign requirements, development tests, production execution and quality control.
Verification of account executive paperwork: Ensure all orders have been coded correctly for various billing and fulfillment systems. Make any necessary changes or fixes to the orders before preparing them for approval.
Continuity with production: Ensure all online ads are being worked on and that deadlines are met, so the client schedule can run on time.
Working knowledge of digital inventory: Understand the current and projected sellout levels of the ETM sites.
Campaign monitoring: Ensure all campaigns are hitting the promised impressions goals and spots during their flights. Adjust priority levels as appropriate. Alert digital DOS of any anticipated problems, and be prepared with suggested solutions.
Campaign reporting: At month end and/or campaign end, prepare performance reporting for digital campaigns, and present results to the client with the account executive.
Client communication: Work directly with the client to ensure that campaign execution and performance meet their standards.

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Marketing

Full time / Remote

Controller

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Controller at Cuemby, you will assume responsibility for overseeing all aspects of the company's financial activities, including high-level accounting and managerial accounting functions. As head of the accounting department, you will manage and supervise various accounting processes, from payroll to tax compliance, ensuring accuracy and adherence to regulations.

Key Responsibilities

Manage all aspects of accounting; billing, financial statements, general ledger, cost accounting, payroll, accounts payable, accounts receivable, budgeting, tax compliance, inventory accounting, cost accounting, revenue recognition, and various special analyses
Maintain documented system of accounting policies and operations
Oversee payments of all accounts; ensuring all accounts are paid on time
Oversee all payments made for debts, bank loans, and other large quantities of money
Monitor cash and funding balances
Keep an organized filing system of all accounts, statements, transactions, payments, and debts
Prepare and organize financial statements for record and review
Prepare quarterly/annual financial reports
Manage the quarterly/annual budgets and forecasts
Advise on financial analyses and decision-making regarding capital investments, pricing, contract negotiations, significant costs, benchmarks, and other matters with management
Organize information and statements for audits and both internal and external auditors
Define, benchmark and implement operational best practices
Complying with all local laws regarding finances, tax filings, and reporting
Ensuring company complies with all additional legal and regulatory requirements

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Finance

Full time / Remote

DevOps Engineer

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a DevOps Engineer at Cuemby, you will play a pivotal role in enhancing our customer experience by building robust systems and implementing seamless product updates. You will be tasked with deploying updates, troubleshooting production issues, and integrating solutions to meet our customers' requirements. The ideal candidate will possess a strong software engineering background and proficiency in languages such as Ruby or Python. Collaborating closely with developers and engineers, you will ensure adherence to established processes and the smooth functionality of software development operations.

Key Responsibilities

Develop and maintain automation scripts and tools to improve efficiency and reduce manual tasks in the software development lifecycle.
Continuous Integration/Continuous Deployment (CI/CD): Implement and manage CI/CD pipelines for automating software builds, tests, and deployments.
Create and manage infrastructure as code (IAC) scripts and templates for automated infrastructure provisioning.
Manage and optimize cloud-based infrastructure on platforms such as AWS, Azure, or Google Cloud.
Set up monitoring tools and alerting systems to proactively identify and address issues.
Collaborate with development, operations, and quality assurance teams to ensure smooth deployments and efficient processes.
Implement and monitor security measures and best practices for DevOps processes and infrastructure.
Create and maintain documentation for DevOps processes, procedures, and configurations.

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Engineering

Creative Director

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Creative Director at Cuemby, you will spearhead our quest for innovation and excellence, leading a team of visionary individuals to drive forward our company's creative endeavors. Combining your wealth of marketing knowledge with astute business acumen, you will elevate our brand and those of our esteemed clients. We are in search of a seasoned leader who can inspire and motivate, propelling our creative output to new heights as we strive for continuous growth.

Key Responsibilities

Provide visionary leadership to the creative team, guiding them in generating fresh and innovative ideas for projects.
Collaborate with the executive team to develop creative strategies that align with the company's goals and brand identity.
Create and develop concepts for various marketing campaigns, advertisements, and branding initiatives.
Oversee and mentor a team of graphic designers, art directors, and copywriters, fostering a collaborative and creative work environment.
Manage multiple projects simultaneously, ensuring they are completed on time and within budget.
Ensure the final creative work meets the highest standards of quality, creativity, and brand consistency.
Collaborate closely with clients to understand their needs and provide creative solutions that exceed their expectations.
Stay up-to-date with industry trends, emerging technologies, and design tools to continuously enhance the team's creative capabilities.
Manage and allocate resources effectively to maximize creative output within budget constraints.

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Creatives

Full time / Remote

Community Builder

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Community Builder at Cuemby, your role involves fostering an active and engaged community by forging valuable connections with businesses, subject matter experts, institutions, and stakeholders within the industry. You will drive the development and execution of our engagement strategy, leading discussions in relevant groups, orchestrating interviews and podcasts, and utilizing social media to establish our company as thought leaders.

Key Responsibilities

Develop and implement a comprehensive community strategy that aligns with the company's mission and goals.
Engage with community members on various platforms, fostering conversations, answering questions, and addressing concerns.
Create and curate valuable and relevant content to share with the community, including articles, videos, webinars, and social media posts.
Plan, organize, and execute virtual and in-person events, workshops, and activities to bring the community together.
Continuously grow the community by attracting new members through marketing initiatives and outreach.
Collect and analyze feedback from community members to make improvements and enhance the community experience.
Develop and enforce community guidelines to maintain a positive and inclusive environment.
Collaborate with cross-functional teams, including marketing, product development, and customer support, to align community efforts with company objectives.
Monitor key performance indicators (KPIs) to measure the success and impact of community-building efforts and make data-driven decisions.
Promote and organize virtual and physical events using community building tools.
Work with our marketing to assist with the implementation of programs, activities, and other initiatives that contribute to growing a community and raising awareness of our brand

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Marketing

Community Manager

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Community Manager at Cuemby, your primary role involves managing our online presence to enhance brand awareness and foster customer loyalty. You will synchronize all company communications across various channels, including social media, PR, and marketing, to cultivate a cohesive brand identity. Serving as the primary interface with our online community, you will establish meaningful relationships with followers and fans, ensuring a personalized and engaging experience. Success in this position requires a profound enthusiasm for social media, a keen awareness of industry trends, and strategic thinking abilities.

Key Responsibilities

Develop and execute a comprehensive community engagement strategy.
Foster a welcoming and inclusive environment for community members.
Encourage discussions, collaboration, and knowledge sharing among members.
Respond promptly to member inquiries and concerns.
Create and curate engaging and relevant content for the community.
Manage andmaintain community forums, social media platforms, and other communication channels.
Share company updates, news, and relevant industry information.
Monitor community discussions and ensure they adhere to community guidelines.
Implement and enforce community rules and policies.
Gather and analyze data on community engagement and feedback.
Provide regular reports and insights to improve community strategies.
Use data-driven insights to make informed decisions and adjustments.
Collaborate with other teams to integrate community involvement into company-wide projects.
Be the voice of the community within the company, advocating for their needs and interests.
Share valuable insights and feedback with relevant departments to improve products and services.

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Marketing

Full time / Remote

Customer Success Specialist

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Customer Success Specialist at Cuemby, you will be an integral part of our dynamic team, embracing the fast-paced environment of our growing company. Tasked with leading our customer success strategies, you will forge strong bonds with clients and work closely with internal cross-functional leaders to ensure exceptional customer experiences. We seek a candidate who is driven by a passion for using analytical skills to identify issues, devise solutions, and enhance relationships, ultimately contributing to the continued success and growth of our business.

Key Responsibilities

Guide new customers through the onboarding process, ensuring a smooth and positive experience.
Manage the onboarding process for each new customer, from technical evaluation onward.
Provide product training to customers to maximize their understanding and usage of our offerings.
Build and maintain strong relationships with assigned customers, acting as their primary point of contact.
Address customer inquiries, resolve issues, and provide timely assistance to ensure customer satisfaction.
Gather and analyze customer feedback to identify areas for improvement and share insights with the product and development teams.
Work to ensure contract renewals and identify opportunities for upselling additional products or services.
Monitor customer product usage and engagement, proactively identifying and addressing any usage gaps.
Maintain accurate customer records and document interactions in the CRM system.
Encourage satisfied customers to provide testimonials, references, and case studies.
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Sales

Full time / Remote

Compensation Specialist

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Compensation Specialist at Cuemby, your role involves overseeing and administering comprehensive rewards and benefits programs for employees. This includes assessing personnel needs and designing targeted initiatives to enhance performance, organizational trust, and satisfaction. The overarching objective is to attract, retain, and motivate top-tier talent while concurrently reducing turnover and solidifying our company's reputation as an employer of choice.

Key Responsibilities

Define a fair, equitable and competitive total compensation and benefits package that fits and is aligned to our company’s strategy and business goals
Develop a consistent compensation philosophy in line with work culture and organisational objectives
Ensure that compensation practices are in compliance with current legislation (pay equity, human rights, etc)
Use various methods and techniques and make data based decisions on direct financial, indirect financial and nonfinancial compensations
Assess employees needs by conducting organisational psychology surveys to find out what motivates and engages employees
Prepare job descriptions, job analysis, job evaluations and job classifications
Participate in salary and labour market surveys to determine prevailing pay rates and benefits
Differentiate pay systems to invest in the segments of workforce that contribute the most value
Deploy effective communication strategies and success metrics
Conduct ongoing research into emerging trends, issues and best practices
Conduct periodic audits and prepare reports

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Human Capital

Graphic Designer

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Graphic Designer at Cuemby, you'll spearhead the creation of diverse designs spanning both digital and offline media. Demonstrating initiative and a keen eye for detail, you'll generate innovative creative concepts to effectively communicate our brand message. Your ability to deliver exceptional designs will be instrumental in shaping our visual identity and enhancing our presence across various platforms.

Key Responsibilities

Create visually appealing graphics, illustrations, and layouts for print and digital media.
Collaborate with the marketing team to develop and execute creative campaigns.
Work independently as well as cooperatively with marketing team to meet deadlines, stay within budget, and schedule project implementation based on workload, which may include five or more simultaneous projects
Design marketing materials, including brochures, flyers, posters, social media graphics, and website banners.
Produce visually consistent and on-brand materials that adhere to established style guidelines.
Participate in brainstorming sessions and contribute innovative design concepts.
Incorporate feedback from stakeholders to refine and improve design projects.
Stay up-to-date with industry trends and software advancements to maintain a high level of proficiency.
Manage multiple projects simultaneously and meet deadlines consistently.
Maintain organized files and assets for easy access and future reference.
Update and maintain internal databases for designs, photography, and video
Assist with other design-related tasks as needed.

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Creatives

Full time / Remote

Lead DevOps Engineer

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As the Lead DevOps Engineer at Cuemby, you will ensure the automation and effective configuration management of our servers to establish reliable environments for high-quality delivery. Your core responsibility lies in automating manual processes for code and data deployment, facilitating seamless integration and deployment frameworks. You provide mentorship to junior teams, guiding them in automating the data pipeline from internal database servers, thus optimizing our operational efficiency and deployment workflows.

Key Responsibilities

DevOps Strategy: Develop and lead the implementation of the DevOps strategy, ensuring alignment with business goals.
Infrastructure as Code (IAC): Create and maintain infrastructure as code (IAC) scripts and templates for automated provisioning and configuration management.
Continuous Integration/Continuous Deployment (CI/CD): Implement and manage CI/CD pipelines for automating software builds, tests, and deployments.
Cloud Services: Manage and optimize cloud-based infrastructure on platforms such as AWS, Azure, or Google Cloud.
Automation: Automate repetitive tasks and processes to improve efficiency and reduce manual errors.
Security: Implement and monitor security measures and best practices for DevOps processes and infrastructure.
Monitoring and Alerts: Set up monitoring tools and alerting systems to proactively identify and address issues.
Collaboration: Collaborate with development, operations, and quality assurance teams to streamline processes and ensure smooth deployments.
Team Management: Lead and mentor DevOps team members, fostering their professional growth.
Documentation: Create and maintain comprehensive documentation for DevOps processes, procedures, and configurations.

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Engineering

Full time / Remote

Paid Marketing Coordinator

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Paid Marketing Coordinator at Cuemby, you will play a vital role in optimizing our paid marketing performance. You will be instrumental in managing budgets, executing marketing strategies, and providing support to team members. If you excel in multitasking and thrive in a fast-paced environment, this position offers an opportunity to contribute your leadership and expertise towards the achievement of our marketing goals.

Key Responsibilities

Lead and support the implementation of our paid marketing strategies
Examine correlations between prospecting activities, revenue, and budget
Measure and optimize our paid marketing using vendor-specific dashboards, Google Analytics, and HubSpot landing page sources reports
Research and test partnerships with new vendors to expand our reach and/or lower cost-per-acquisition
Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs
Craft landing pages and lead-gen forms for our content to distribute through relevant paid programs
Coordinate, supervise and inspire members of our paid marketing team
Stay up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing, attribution, and programmatic media buying
Monitor market intelligence and keep track on competitor movement and market situation

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Marketing

Full time / Remote

Director of Customer Success

Cuemby:

Cuemby acknowledging as a Cuemby INC, LLC, S.A.S. and other entity under Cuemby's governance.

About Cuemby

Principal Slogan of our company: “Making Cloud Native & Kubernetes Simple”

The Role

As a Customer Success Coordinator at Cuemby, your role involves aligning customer objectives with company objectives through data-driven processes, ensuring a seamless synergy between customer success and business development efforts. You work closely with the Customer Success team, overseeing team structure, internal processes, and fostering relationships with key accounts. Your focus extends beyond traditional customer success tactics to cultivating strategic partnerships that mutually benefit customers and the company.

Key Responsibilities

Develop and implement strategies to engage with customers proactively and ensure their success with our products or services.
Lead and manage the customer success team, providing guidance, mentorship, and support to team members.
Oversee a portfolio of key customer accounts, ensuring their needs are met and their objectives are achieved.
Promote customer advocacy by identifying satisfied customers and encouraging them to provide testimonials, referrals, and case studies.
Gather and analyze customer feedback, identifying areas for improvement and driving necessary changes.
Maintain a deep understanding of our products or services to effectively communicate their value to customers.
Ensure contract renewals and identify upsell opportunities to maximize customer lifetime value.
Utilize customer data and metrics to track customer health and identify trends and potential issues.
Collaborate with sales, marketing, and product teams to align customer success efforts with company goals.
Increasing product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics.
Create an optimized & data-led model of the customer journey, then making sure all internal stakeholders are aligned on it.

Perks

Remote-First Culture: Work from anywhere! We believe in flexibility and choosing your adventure.
Stock Options: You're not just an employee; you're a partner. Let's grow together with stock options that make you a true stakeholder.
A Values-Driven Environment: Respect, Responsibility, and Commitment aren't just words to us; they're the pillars of our culture.
Community Focus: We're all about giving back. Join us in our mission to contribute to the open-source community and make a real impact.

Who You Are

A visionary with a knack for product storytelling.
A collaborative leader who thrives in cross-functional teams.
Passionate about technology, especially in AI and cloud platforms.
A champion of user experience and customer satisfaction.
An advocate for open-source communities and collaborative innovation.

Cuemby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delray Beach, United States

Sales

Full time / Remote

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.